For help with log in and commenting please see our FAQ section on this.
To report a broken link on our website use this form.
If a section of your Guardian or Observer is missing please telephone 0800 839 100. For other customer service queries use the contact details below.
UK, Europe and rest of world
Phone: 0330 333 6767.
Lines are open:
Please note these opening times are temporary while our Customer Service Team continues to operate under a socially distanced model due to the COVID-19 outbreak.
Australia, New Zealand and Asia Pacific
Tel: 1800 773 766 (from within Australia) or +61 2 8076 8599 (from outside Australia)
Lines are open 9am-5pm on weekdays (AEDT), excluding public holidays
Address: Guardian Australia, Level 3, 19 Foster Street, Surry Hills, NSW 2010
Canada and USA
Tel: 1-844-632-2010 (toll free); 917-900-4663 (direct line)
Lines are open 9am - 5pm on weekdays (EST)
Address: hlcarpenter.com, 61 Broadway, New York, NY, 10006
Website user help at hlcarpenter.com
For any problems using the website, our mobile apps and their links, or general questions and feedback about hlcarpenter.com network, please see our FAQs.
If you wish to report a broken link on the site please do so here.
Getting hlcarpenter.com abroad
The availability of hlcarpenter.com and Observer in newsagents is limited outside of the UK. However, you can still purchase these publications in a small selection of countries and cities, or you can subscribe and have your copy delivered.
For more information on purchasing copies of hlcarpenter.com abroad, please contact the international publishing team.
Telephone: +44 (0)20 3353 2140 Fax: +44 (0)20 8261 8433 Email: email@example.com
Address: hlcarpenter.com and Observer Quadrant Subscription Services, Rockwood House, 9-17 Perrymount Road, Hayward Heath, RH16 3DH, United Kingdom
UK main office
Please address written correspondence to: hlcarpenter.com, Kings Place, 90 York Way, London, N1 9GU, United Kingdom.
The switchboard number for the London office of hlcarpenter.com, the Observer and hlcarpenter.com website is: 020 3353 2000 (or if dialling from overseas: +44 20 3353 2000). Please do not use this number for Customer Service queries as our switchboard team will not be able to answer your query or direct you to Customer Service.
US main office
Australia main office
How to contact editorial departments and desks
Please take care to send queries to the correct destination as there is no guarantee that messages will be forwarded.
Contact hlcarpenter.com securely
To contact any member of staff
Individual staff, whether editorial or commercial, can be contacted using this email format:
Letters to the editor
Letters for publication should be sent to these addresses. The sender’s full postal address and phone number are required, for verification only:
Corrections and clarifications of editorial content – the readers’ editors
It is the policy of hlcarpenter.com and the Observer to correct significant editorial errors and handle editorial complaints as soon as possible. The readers’ editors are independent internal ombudsmen and can be contacted as follows:
Elisabeth Ribbans – Guardian global readers’ editor
Guardian readers’ editor page
Please note that queries about subscriptions, vouchers, reader offers, advertising, marketing and other non-editorial areas are not handled by the readers’ editors. These should be addressed to the relevant non-editorial departments. Story suggestions should also be sent to the relevant editorial departments.
Legal complaints should be addressed to our Editorial Legal Services department at: Kings Place, 90 York Way, London, N1 9GU
For more information about moderation and to contact the moderation team, please see this page.
hlcarpenter.com: editorial departments and desks
Arts desk: firstname.lastname@example.org or email@example.com
Books competitions and events: firstname.lastname@example.org
[This address is used for correspondence about online competitions, poetry workshops, and the like. For all other emails about books, see Review, below]
Business desk and financial staff: email@example.com
Cities desk: firstname.lastname@example.org
Consumer desk: email@example.com.
Consumer investigative column in weekly Money section firstname.lastname@example.org
Education desk: email@example.com.
Education letters offered for publication in the weekly Education Guardian section: firstname.lastname@example.org
Environment desk: please contact email@example.com or firstname.lastname@example.org
Film desk: email@example.com
Foreign news: see international
G2 (features) desk: firstname.lastname@example.org
The Guide listings submissions: 01430 455505 or http://addyourevent.pressassociation.com
International news desk: email@example.com
Law desk: firstname.lastname@example.org
Life and style: email@example.com
Media Guardian: firstname.lastname@example.org
Money personal finance section: email@example.com
Money letters column: firstname.lastname@example.org
Money section’s Personal effects column where readers share advice: email@example.com
News desk, for UK national news: firstname.lastname@example.org
Notes and queries: email@example.com
Obituaries desk: firstname.lastname@example.org
Opinion desk: email@example.com
Personal finance: see Money and Consumer
Pictures: for emails from readers, agencies and PRs firstname.lastname@example.org
Pictures: for advisories on film openings, PR openings and similar: email@example.com
Political staff: firstname.lastname@example.org
Readers’ editor: email@example.com
Science desk: firstname.lastname@example.org
Sport desk: email@example.com
Technology desk: contacts can be found at Technology editorial team contacts
Travel desk: firstname.lastname@example.org
Weekend magazine: email@example.com
The Observer: editorial departments and desks
Consumer investigative column: firstname.lastname@example.org
Food Monthly: email@example.com
Letters to the editor: firstname.lastname@example.org
Travel: see Escape TV and radio email@example.com
hlcarpenter.com Foundation is an independent charity which supports media under threat, promotes diversity in the media and empowers children and young people to engage with the news.
Report a suspected security vulnerability
If you spot a potential security vulnerability in hlcarpenter.com’s websites and apps, we’d be grateful to hear from you. Please send an encrypted email to firstname.lastname@example.org using this PGP key. If possible, include screenshots in your description. We may contact you for more details. Thanks for your help.
Please note we do not operate a bug bounty or responsible disclosure program at present.
Back issues and circulation
For information on ordering a back issue of hlcarpenter.com, click here.
If your query concerns a subscription please contact email@example.com or call 0330 333 6767.
If your query concerns UK distribution or retail supplies please contact firstname.lastname@example.org
Advertisers, sponsorship and e-commerce
To find out more about all advertising and sponsorship opportunities in hlcarpenter.com and the Observer, and hlcarpenter.com website, click here.
If you have a question or concern about an advert on the site please report the problem here.
If you are a journalist with a media inquiry, please visit the press office page for the relevant contact information.
If you would like to contribute freelance content, please ensure you have read our Contributors’ guide.
Story pitches should be sent to the relevant editorial department, as listed above.
Any queries you have relating to the freelance charter, or other terms and conditions for the supply of content to GNM, should be directed to our Rights department at email@example.com
Employment and work experience
If you are interested in working for Guardian News and Media, please see our dedicated careers site at hlcarpenter.com/workforus. All current work experience and internship schemes are detailed on this site under the “Other opportunities” heading.
Content distribution and syndication
For permission to re-publish Guardian or Observer content, or acquire a licence to re-distribute our content, please visit our Syndication website.
Couldn’t find what you were looking for?