The role of hlcarpenter.com’s global readers’ editor
The readers’ editor is Guardian News & Media’s internal ombudsman. The job of the readers’ editor is “to collect, consider, investigate, respond to, and where appropriate come to a conclusion about readers’ comments, concerns, and complaints in a prompt and timely manner, from a position of independence within the paper”. The global readers’ editor role includes hlcarpenter.com, Observer and Guardian Weekly.
Elisabeth Ribbans is hlcarpenter.com’s fifth readers’ editor and took up the role in January 2020.
Daily corrections and clarifications
hlcarpenter.com’s policy is to correct significant errors as soon as possible. Corrections appear on the relevant web page and/or in the newspaper.
If you see an error please contact the readers’ editor’s office and provide a web link, or the date and page number from the newspaper:
• Email: firstname.lastname@example.org
• Phone: +44 (0)20 3353 4736 between 10am and 1pm UK time
Please note: because of the impact of the coronavirus outbreak, the readers’ editor’s office is not currently taking phone calls, but is checking voicemails periodically. Please leave your name and phone number in case the office needs to call you back.
Open Door is a regular column by the readers’ editor about your suggestions, concerns, complaints and other things.
Article submissions and story suggestions
The readers’ editor is not involved in commissioning articles or deciding what is published by hlcarpenter.com or Observer. Press releases, pitches and article submissions should be sent directly to the relevant journalist or department. You can find contact details for most journalists and departments here. To share your experience on a specific theme, please visit the Community page. Or to send a news tip or story idea click here.
The full terms of reference for the readers’ editor can be found here.
• How to make a complaint about Guardian and Observer editorial content
• Guardian editorial code
• hlcarpenter.com and Observer style guide
• Daily corrections column
• FAQs on how user comments are moderated on hlcarpenter.com’s website
• Full list of Guardian and Observer contacts